Policies

Payment

We accept all major credit cards and Paypal payments - Paypal being our preferred method of payment for optimal buyer and seller protection: 
1. Paying with Paypal is safer. Check out details of the Paypal Buyer Protection policies
www.paypal.com/uk/webapps/mpp/buyer-protection
2. You don't need a Paypal account for credit card-funded payment, simply follow steps at this link: 
Wholesale discount is offered for orders of $ 132 or more. Please contact us for item-specific details
.

Refund & Replacement

Customer satisfaction is at the core of our business and crucial to our very survival. In the unlikely event of any defect in your purchased item, or you find the item not as described in the item listing, we will offer a replacement or full refund if:
The item is returned to us within 45 days of your receipt of the item;
Returned item is in original condition; and
Any additional shipping costs are borne by the buyer, and tracking information is provided within 4 days of confirming return of goods with us.
*** We should NOT be held liable for any damages caused during delivery. 

Shipping

We STRONGLY suggest buyers to double check your billing address (which is also the shipping address) before completing your order. Please kindly note that we CANNOT assume liability for delivery issues due to any mistake in the recipient's address.
Typically, we keep a minimum of 4 pieces of every listed item in stock such that an order can be shipped out within 1-2 business days. However, we cannot guarantee availability of all our products especially during peak seasons, If an item is out of stock, order processing will take some extra time and we'll make sure that your purchase will be ready for delivery within 6 business days at the latest. 
Here's a chart of shipping time stats by location for your reference: 
ePacket - dedicated international ecommerce shipping services jointed offered by China Post and the USPS (http://ems.com.cn/english.html)
USA:        96.3% (7-12 days)             ~3% (12-15 days)   ~1% (16-20 days)
Canada:  93% (7-12 days)                6% (12-15)              ~1% (16-20)
Australia: 94% (7-12 days)                5% (12-15)              ~1% (16-20)
Registered International Air Parcel (http://track-chinapost.com)
USA:         94% (7-15 days)     ~5% (16-20)      ~1% (20+)
Canada:  93% (7-15 days)     ~5% (16-20)      ~1% (20+)
*Europe:  91% (7-15 days)     ~5% (16-20)      ~3-4% (20+)
Australia: 94% (7-15 days)     ~5% (16-20)      ~1% (20+)
*Other locations 86-91%       5-10%          ~4%
** ePacket available for the USA only. Australian, UK and Canada ePacket service will be launched soon. Our shipping profiles will be updated accordingly. (Australia ePacket covers all parts of the country except for Christmas Island, Coco (keeling) Island, Antarctica)
** We have not had any issues with customs clearance with any shipment so far. Howver, in the very unlikely event of any taxable items at the destination customs, customs clearance shall remain the responsibility of the buyers. 
**Secure tracking code is available for both registered air parcel, ePacket and EMS orders. 

Photos

We try to take the very best pictures possible, but please understand that there may be some minor differences between the color displayed on your monitor and that of the actual item. If you are looking for a specific shade or color please contact us for an informed decision.
Feedback:
We appreciate buyers’ feedback very much and take them very seriously. If you are happy with our products and services, please let us know. 
 
If you are not satisfied with any of our products or services, please inform us immediately and we’ll use every means at our disposal to better meet your expectations. Thank you!
 
Your business is much appreciated!